We Are Hiring

Edge is looking for 2 experienced Digital Marketing professionals to join our Account Management team in our new office on the Gold Coast.

Account Manager - Digital Marketing

The Company

Est. in 2002 Edge has been providing top shelf marketing services for thousands of clients right across Australia; many of which have remained with us since day 1. We value our clients and our clients value us. We understand that our professional relationship is built on a win-win foundation - The more success we can bring to our clients, the more work we will do together.

Edge specialises in digital marketing with a powerful in-house SEO solution where we are regarded as one of Australia’s best providers, producing banging results for our clients year in year out. To complete our digital marketing offering we also provide first class website development, high end PPC services covering Google search, display & remarketing campaigns, and social media advertising. 

This is your opportunity to join a strong, dynamic team that are more like family than colleagues. 


The Opportunity

Edge is looking for 2 experienced Digital Marketing professionals to join our Account Management team in our new office on the Gold Coast.

The role will involve managing a selection of Edge’s digital marketing clients. You will be the main point of contact for our clients to liaise with whilst carrying out and coordinating the internal project work to be done.

This is a client facing role. The Account Managers will be required to be in regular contact via phone and email with our national clients, and face to face meetings within the Gold Coast and Brisbane as required. The role may include trips to see interstate clients.

Digital Marketing experience, ideally in a Customer Service/Account Management role is essential. A strong skill set in sales is also a bonus.


The Role

Key responsibilities of the role include:

  • Build and maintain strong client relationships with regular fortnightly face to face, phone and email communication
  • Manage onboarding with new clients alongside the sales team and ensure a seamless transition within the team
  • Plan and manage new projects with the team from end to end including:
    • Managing client expectations
    • Setting campaign objectives
    • Obtaining client briefs and prepare these for internal production for digital marketing projects & retainers, website development projects and graphic design projects
  • Gather assets from the client for projects & retainers and coordinate & distribute to the relevant team members
  • Actively manage ongoing client contact, handle questions and requests accurately and in a timely manner
  • Ensure everything possible is done to meet and exceed client expectations       
  • Drive, lead and monitor campaigns to optimize conversions and other key performance metrics with our technical team
  • Analyse results and interpret campaign data into a series of ongoing client recommendations.
  • Upsell and cross-sell data driven marketing services based on the client’s needs and opportunities you have identified (strong incentives and commissions available)
  • Regular reporting review and feedback



The Candidates

Candidates must have the following attributes:

  • Understand the basics of SEO, Google Ads, Google Analytics, Facebook, the need for a quality website
  • At least 2 years of experience in digital marketing. Experience working in an agency is essential
  • Strong work ethic and a desire to learn
  • Ability to work collaboratively within a team environment, with client stakeholders and external suppliers
  • Strong organisational skills
  • Demonstrate project management skills and ability to multi-task when required
  • Ability to work in a fast-paced environment and handle large order volumes
  • Professional, outgoing and intelligent mixed with a fun loving and drama free attitude!


Benefits and perks

Base salary plus commission   

Opportunity to earn (OTE) - up to $150k 

Aside from earning an awesome salary - We finish work at 3pm on Fridays. Say no more!

Seriously though - Our office is easily accessible via public transportation and plenty of public parking nearby. The office is a short walk to bus & trains with too many great food & coffee outlets to choose from! We have a range of other services within our building complex (including massage services) making day to day life easy and convenient.

Attractive base salary and commission structure with endless opportunities to learn and develop your career.


Your Application… You MUST sell yourself!

We cannot stress this enough!

There's nothing worse than sifting through scores of stock standard cover letters and resumes (*Insert YAWN here!).

Be creative with your cover letter and show us what you've got! If you share with us your personality and passion you're already well on your way to getting an interview!


Applications close 12th September 2018

Good Luck!