Streamlined website support

We follow a simple process

1. We start by performing an initial audit of your site to get a better understanding of its current state and where website updates may be needed.
2. From there, we create a tailored maintenance plan that caters to your specific needs and budget.
3. Our experts then get to work on your support package, updating your site on a regular basis and keeping it secure and performing as it should be.
4. In addition to our standard service, we also offer on-demand support when you need it most.

Throughout these steps, we’ll also carefully examine whether errors are burdening your site (such as 404s) or spam comments are making their way through. All of these instances can wreak havoc on your platform, and as a business, it’s imperative you minimise risk where possible.

Never fear, though, as the EDGE gurus are well-versed in all areas of this space, keeping your channels free from harm and ready to fight off any security threats or downtime.

What would you do if your site went down?

No one likes being left in the dark. And when it’s your website that’s suffering a downfall, there’s plenty of stress and panic involved. But thanks to our website fixes, we ensure your site is finely tuned and always on track, minimising outages and potential loss of your important data.

Not sure what happens if you suffer from website issues?

First and foremost, your site will go offline. Secondly, depending on the severity of the outage and what caused it in the first place, you could lose data or customers. When conversions are a big part of your business, losing out on these opportunities is a hefty price to pay when you’re trying to grow your brand online.

But that’s where website support plans come in handy. If you have a team like ours who are well-versed in all areas of web design, we can help minimise these risks and get your site back up as soon as possible.

How often should my website be maintained?

This answer really depends on how active your website is. If you have a blog that sees one post per month, then a quarterly maintenance service would suffice. However, if you run an eCommerce store with new products being added daily, then weekly or even daily upkeep would be more appropriate.

We also have on-demand email support for those that just need help when they’re not sure how a certain feature operates, or if an issue has popped up unexpectedly.