Ben
Ben works across departments to improve the way EDGE operates as a whole. His focus spans workflow and process improvement, resource utilisation, team capacity, cross-department collaboration, delivery reliability and commercial visibility. A key part of his role is identifying where systems or processes are creating friction and putting practical solutions in place that help the agency scale while maintaining the quality of its work.
Background
Ben began his career at EDGE 10+ years ago in design, developing a strong understanding of user behaviour, website structure and digital experiences. His interest in search and website performance eventually led him into SEO, where he progressed from specialist work into campaign strategy, team operations, and wider department management.
Working across both creative and performance marketing gave Ben a broader view of how different parts of an agency connect. Over time, his focus increasingly moved towards the operational side of the business: improving processes, solving delivery challenges, managing resources and helping teams work more effectively together.
That progression led to his current position as Operations Director, where he applies his digital marketing background to the wider challenge of building an agency that can grow efficiently, deliver consistently and remain commercially strong.
What does Ben's day look like
As Operations Director, Ben works across EDGE’s departments to connect strategy with day-to-day delivery and make sure teams have the systems, resources and direction they need to perform.
His day might involve reviewing agency capacity and resource utilisation, working with department leaders on workflow issues, assessing project delivery, improving internal processes or looking at the commercial performance behind the agency’s work.
Ben also spends time identifying gaps between departments and finding practical ways to improve communication, accountability and visibility across the business. Rather than focusing on one marketing discipline, his role gives him a view across the entire agency, helping EDGE make better operational decisions and continue growing without sacrificing the quality of its work.
What Ben gets up to outside of work
Outside of work, Ben enjoys getting outdoors, whether it’s 4x4ing, camping or fitting in a game of pickleball. Fraser Island remains one of his favourite places to escape to. He also values time with his family, from cheering on his daughter at basketball games to relaxed movie afternoons at home with his wife, daughter and their Cavoodle. It’s a good balance of family time, competition and getting outdoors.